Concierge service

The concierges provide the first point of contact for residents, visitors and residential deliveries.  Each building has a team of two concierges working an alternate four-day shift.   Concierge hours are Monday to Sunday, 7:00am to 7pm with scheduled breaks scheduled at 10.30am - 10.45am, 12pm - 1pm (Hanover & Belgrave) and 1pm - 2pm (Berkeley & Eaton), and 4.30pm - 4.45pm. 

Your concierge can be contacted through your entry phone, by telephone and by email. 

Concierge duties include: 

  • Answering residents’ and visitors’ queries.

  • Receiving small/medium parcels/signed-for items and dry cleaning on behalf of residents. The concierges use a digital registration system that notifies residents that they have received a package, dry cleaning etc. See the post and packages page for information on how to register in order to be notified of your deliveries.

  • If you are expecting a large/non-standard delivery please notify your concierge and ensure arrangements have been put in place for it to be delivered directly to your apartment, using the key waiver if necessary. There is no secure storage available for large items and the concierge will be unable to take delivery unless the resident has made the necessary arrangements.

  • If you are expecting a delivery of fresh produce including food boxes (Mindful Chef etc), groceries or flowers such deliveries must be made directly to the apartment and cannot be left with the concierge.

  • Security in the residential buildings.

  • Managing key waiver permits (whereby an apartment key left with the concierge can be released to individuals and contractors pre-authorised by the resident).

  • Loaning residents or their contractors a ‘lift hold key’, enabling the goods lift doors to be kept open so as to facilitate the loading/unloading of large deliveries.

  • Monitoring repair requirements for common parts.

  • Supervising contractors on behalf of the managing agent.

  • Directing residents to the relevant estate office staff member for any queries.

Each concierge will take two short breaks and a lunch break, and may at other times be away from their desks while they perform building checks, attend to deliveries etc.  During such times their telephones will be forwarded to another concierge or to the security office. Break times are staggered to enable the paired concierge to cover the appropriate desk during the break. Eg, when the Hanover House concierge is on a break the point of contact for residents and visitors will be the Berkeley Tower concierge and vice versa. 

Out-of-hours deliveries

Please note that at present security are unable to take delivery of items outside of the concierge working hours.