Practical information

Post and packages

Post

Post is delivered by Royal Mail to each residential apartment via the individual post boxes situated in the post rooms located in the ground floor lobbies. Residents access their post boxes with a key.  

Packages

Canary Riverside uses the ‘Concierge HV’ software system that enables residents to get instant notification when a package has been received for them. To take advantage of the system please ensure that your concierge has your up-to-date contact details.   

If you are expecting a large parcel or a delivery (e.g. TV, furniture, kitchen appliance) you must be at home to receive it or have arranged a key waiver. There is not sufficient storage space available to enable the Concierges to receive over-sized/bulky items. Concierges are unable to take delivery of fresh produce or flowers, which must be delivered to the apartment.

Post box maintenance: Wear and tear associated with the use of individual post boxes is a lessee’s responsibility.  If your post box requires repair you will need to contact a locksmith such as MJB Mailbox solutions.